All carriers have been experiencing major delays due to the dynamic nature of the pandemic, especially for international orders. We appreciate your patience and understanding as we manage orders and get your orders to you as soon as possible.
All domestic orders are shipped using DHL and the United States Postal Service and are fully trackable. We offer Standard Shipping (3-8 Day) as well as Expedited Shipping (2-3 Day) shipping options.
Package tracking is provided in the shipping confirmation email you received after checkout. While we do all we can to ensure packages arrive on time, delays in shipment due to conditions such as weather or postal service interruptions are beyond our control.
If your order is lost, stolen, or damaged in transit, please email us at email@example.com with your order number and we’ll work to make the situation right.
We offer international shipping to a limited number of countries. Prices to ship vary depending on the weight of your package and your country. All prices on our site are listed in U.S. dollars.
International orders are shipped via DHL and are fully trackable. Tracking can take up to 4-5 business days before becoming available. Orders can take 2-4 weeks for delivery once shipping notice is sent.
Please note that we are unable to ship to PO Boxes at this time.
While we do all we can to ensure packages arrive on time, delays in shipment due to conditions such as weather or postal service interruptions are beyond our control.
If your order is lost, stolen, or damaged in transit, please email us at firstname.lastname@example.org with your order number.
International Customs or Duties Costs
Depending on the country of delivery, your shipment may be subject to customs clearance. Fees are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order.
Payment of fees, if any, is the responsibility of the customer. If your order is subject to customs clearance and needs to be picked up, a notice will be left at your door regarding your package.
It is the responsibility of the customer to understand how this process works in your area before placing an order. More information can be obtained by contacting your local customs office.
Incorrect Address Updates
If your shipment is marked as delivered, but you did not receive your order, we recommend double checking both your shipping address and other secured locations in or around your property, such as a main office, front desk, or any side or back doors. Sometimes drivers leave packages in less obvious areas for security.
If your order’s tracking is showing delivered, but you are still unable to locate your shipment, please contact us by emailing email@example.com.
Please notify us immediately if you realize there’s a mistake in your delivery address. Please email firstname.lastname@example.org with your order number and updated shipping address.
We are unable to edit, cancel, refund, or reship any orders once they have been shipped to an incorrect address. We recommend reaching out to your local post office to forward the shipment to your correct address.
Please note that our business hours are 8:00 AM PST - 5:00 PM PST Mondays through Friday. If you email outside of our business hours, there is a chance your order will already have shipped by the time we are able to change your address.
We reserve the right to investigate all missing or lost packages, and receive the results of the investigation before proceeding with a resolution. Repeated claims of non-receipt can lead to the cancellation of your order.